Here to help

Storefront products:

Why are there only a few products available for purchase?

Our aim is to simplify skin care at every touchpoint. That means, we don’t want to overwhelm you with more products than you’ll ever need (unlike other online skin care stores). Instead, we highlight our favorites all of which work for most skin types, and address a broad range of concerns. Rest assured, our curated selection is updated periodically.

What’s so special about the products on your website?

One of our fundamental values is authenticity. As such, we only carry skin care products that we have personally tried, observed the effects on our patients, and are backed by medical research and scientific evidence. There are thousands of gimmick products making promises that’ll never be fulfilled, which can make skin care a difficult journey to navigate alone. At BIA, we have done the legwork for you to provide personalized recommendations on products recommended by board- certified dermatologists.

How do I get a personal skin care consultation?

Click Start Your BIA Journey to enter a secure, private portal to enter your information and pay for your consult. Your journey begins with a questionnaire that should take about ten minutes to complete. Upon completion, you’ll be asked to upload photos. Your BIA mentor will review the information provided and provide personalized recommendations.

What can I expect when I request a one-time consultation?

After we review the information provided, your BIA mentor will curate a 12-week skin care regimen targeted towards your skin type, your lifestyle, and your concerns. A typical BIA skin care regimen consists of a morning ritual and an evening ritual complete with detailed instructions to apply products correctly.

How long do I have to wait to get my consultation answered?

You may expect to receive your personalized skin care regimen via email in 2 days.

How is the BIA skin care consultation different from the one I get from doctor’s office, beauty stores, or spas?

BIA brings beauty to you. We are passionate about combining their knowledge of skin, science, and skin care. Your BIA mentor will curate personally tested and approved products. Dermatologists are trained for at least 12 years and learn skin biology in detail – so our training is much more extensive than others in the skin care realm. That being said, not all dermatologists have a special interest or knowledge regarding skin care, so a visit to your local dermatologist may not be fruitful for your skin care goals. Your BIA mentor develops a personalized skin care ritual for your skin type and your unique concerns. Let us guide you through your skin care journey. Your skin care rituals should fit into your routine, so you can focus on the positivity of your transformation. Adjust your consultation at any time, anywhere, without leaving your home or making an appointment and waiting in a doctor’s office.

Is my information submitted via the consultation safe?

Yes your information is protected and safe. Please review our Privacy Policy here.

What do I get when I submit a BIA skin care consultation request?

Where do I buy the skin care products recommended by my BIA consultation?

You may purchase the products recommended on your BIA plan directly from us via the Members Only section. We do not recommend purchasing the products from unauthorized online retailers.

Do I have to buy the products from BIA website?

You are welcome to purchase them elsewhere, but the full cost of the consultation will be charged and you will lose your partial store credit. We guarantee authentic and authorized dispensing of medical grade skin care products.

Do I need buy any other products in addition to the ones recommended for me?

Your BIA skin care regimen will be comprehensive in terms of your daily routine. If you choose to add products that are not recommended, please be aware that these may interact with your current regimen.

I have very sensitive skin, how do you know what products to choose for me?

We have years of experience in treating people with most sensitive skin or a complex skin history. If you have a history of allergies or irritation from skin care products, please list them when completing your questionnaire. We strive to ensure your regimen only includes products safe for you.

How long is a single guided BIA skin care plan good for?

Each guided skin care regimen is valid for approximately 12 weeks.

How long should I wait to see and feel results from my BIA skin care plan?

True change in your skin health will take time. There are products on TV that promise “wrinkles will be gone in 1 week,” but that is scientifically impossible. If we are making changes in your skin on a cellular level, that will take time – and everyone’s journey is unique. Realistically, if you are consistent with your regimen for 6 weeks, you should see and feel a positive change in your skin quality. If you are starting from a practically non-existent skin care routine, you will likely see results sooner, as some products may create an immediate smoothing effect. We don’t promise a quick fix, rather we promise to put you on the right path to skin health through personalized products.

How do I check in for my progress?

Check-ins are available should you decide to participate in a more committed BIA skin care journey. Please check out  for membership options.

What should I do if I have questions about my curated skin care products?

You may email us with questions. We will answer within 2-3 business days.

What if I don’t like the program recommended for me?

Please see refund policy.

What if I am experiencing irritation from the products recommended?

If you have been practicing your BIA regimen as instructed, and you are experiencing irritation please let us know so we provide guidance.

What’s the return policy on skin care products?

Please email for return request within 2 weeks of purchase. Once the request is processed, you will receive a shipping label to return the unused products in their original packaging. You will be given store credit for the full amount, minus shipping and 15% restocking fee.

Membership/Guided BIA skin care program

What is the difference between BIA and going to see my dermatologist in person?

BIA brings beauty to you. We are passionate about combining their knowledge of skin, science, and skin care. Your BIA mentor will curate personally tested and approved products. Dermatologists are trained for at least 12 years and learn skin biology in detail – so our training is much more extensive than others in the skin care realm. That being said, not all dermatologists have a special interest or knowledge regarding skin care, so a visit to your local dermatologist may not be fruitful for your skin care goals. Your BIA mentor develops a personalized skin care ritual for your skin type and your unique concerns. Let us guide you through your skin care journey. Your skin care rituals should fit into your routine, so you can focus on the positivity of your transformation. Adjust your consultation at any time, anywhere, without leaving your home or making an appointment and waiting in a doctor’s office.

What are the different BIA guided programs offered?

Skin care is a journey, and we have various options to suit your needs. We offer a one-time consultation, complete with a personalized 12 week ritual. Our most comprehensive plan is a guided 12 month skin care journey including 4 one-on-one consults and other perks for those who want to delve deeper into beauty. This year-long program is perfect for those who want to make a body-mind-skin connection, while incorporating effective and safe skin care products and lifelong positive habits.

When does my membership begin?

Membership starts the day of subscription, and will be automatically renewed at selected time frame. Cancellation of membership is within 48 hours from time of purchase or renewal.

How long does each membership last?

There are 3 membership options: a three month membership with one consult, a 6 month membership with 2 consults at 12 week intervals and a 12 month membership with 4 consults at 12 week intervals. The membership activates from the time of purchase, with a one week grace period to allow time for completion of questionnaire and photo uploads. For 6 and 12 month membership plans, we will send you a reminder to update your skin care needs before the next consult. Access to your BIA Life mentor in the chat feature is active for the duration of your membership, starting from the day of your purchase with one additional week grace period.

Why is each consultation good for only 12 weeks?

The skin’s needs change over time and throughout different seasons. We want to adjust your skin care ritual accordingly to accommodate changes in climates, and changes in your skin compared to your previous skin care routine. Life is about movement and evolution, so should your skin care.

What are the perks of an annual BIA guided journey?

Our most comprehensive plan is a guided 12 month skin care journey including 4 one-on-one consults and other perks for those who want to delve deeper into beauty. This year-long program is perfect for those who want to make a body-mind-skin connection, while incorporating effective and safe skin care products and lifelong positive habits.

Other benefits include communication with your BIA mentor to answer your questions. You will receive travel sized versions of your products when available, previews of special events, exclusive access to members-only skin care tips, and other surprises to show you our appreciation.

What do I need to do for each follow up consultation?

Submit updated photos, also be sure to update us on any major life changes as part of your skin care journey.

Do I get different recommendation with each follow up consultation?

This will be different for each person as each ritual is personalized. We will only make updates to your skin care regimen, when necessary. One or two items may be your “hero” skin care products, which will remain consistent for the majority of the year, while the others may vary depending on your progress and your mentor’s feedback.

How do I spend the “product perks”?

You may splurge on anything from our Skin care Store, or you may save up the perks for future refills.

What’s the return policy on skin care products?

Please email for return request within 2 weeks of purchase. Once the request is processed, you will receive a shipping label to return the unused products in their original packaging. You will be given store credit for the full amount, minus shipping and 15% restocking fee.

Our Products

What’s so special about the skin care and beauty products you recommend?

One of our fundamental values is authenticity. As such, we only carry skin care products that we have personally tried, observed the effects on our patients, and are backed by medical research and scientific evidence. At BIA, we have done the legwork for you to provide personalized recommendations on products recommended by board- certified dermatologists.

Dermatologists are trained for at least 12 years and learn skin biology in detail – so our training is much more extensive than others in the skin care realm. That being said, not all dermatologists have a special interest or knowledge regarding skin care, so a visit to your local dermatologist may not be fruitful for your skin care goals. Adjust your consultation at any time, anywhere, without leaving your home or making an appointment and waiting in a doctor’s office.

Are the products exclusive to BIA?

Our products consist of medical grade skin care. We do not have any BIA exclusive products yet.

Why is that I don’t see the products recommended through BIA consultation on your website?

Because the products we recommend for you may not be appropriate for your friend, your mom, or your coworker. Therefore, we only keep a few select skin care products that are more universally suited in our general store.

Where else can I buy the recommended products?

You are welcome to purchase them elsewhere, but the full cost of the consultation will be charged and you will lose your partial store credit. We guarantee authentic and authorized dispensing of medical grade skin care products.

What’s the return policy?

Please email for return request within 2 weeks of purchase. Once the request is processed, you will receive a shipping label to return the unused products in their original packaging. You will be given store credit for the full amount, minus shipping and 15% restocking fee.

Delivery, return, refunds

When can I expect my orders to arrive?

The estimated shipping time varies based on your geographic location.

How do I track my order?

You will receive an email confirmation once your order is shipped. You will be able to track your order. The estimated shipping time varies based on your geographic location.

What’s the return policy?

Please email for return request within 2 weeks of purchase. Once the request is processed, you will receive a shipping label to return the unused products in their original packaging. You will be given store credit for the full amount, minus shipping and 15% restocking fee.

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